Privacy & storage

Portugal Sensation Trip Tours, Activities & Transfers, Unipessoal Lda, trading as THE Travel & Tours, is the controller for inquiries and bookings. Contact info@thetour.pt or Rua Hermano Neves 18, Piso 3, E7, 1600-477 Lumiar, Lisboa, Portugal.

We use contact and travel details you send, including dates, places, group size, luggage and preferences, to respond, prepare proposals and perform bookings. Billing details are requested when needed. Avoid unnecessary medical or identity documents.

The legal bases are pre-contractual steps and contract performance, legal obligations for required records, and legitimate interests for necessary security, complaints and service improvement. An inquiry does not subscribe you to marketing. Optional marketing requires a separate appropriate choice.

Submitted contact and trip details are stored in a private database accessible to THE through a restricted management area. Proposals retain their terms and acceptance details. Browser session storage keeps the-plan; local storage keeps tour identifiers (the-trip) and your language preference (the-language) until cleared. Security controls use hourly hashed connection identifiers that expire after a day and are cleared during subsequent submissions. No advertising or analytics tracking scripts are included.

Address suggestions are enabled by default. Typed address searches and connection information are sent to Photon at photon.komoot.io to find matching locations. You can enter an address manually if no suggestion matches. Google Fonts receives font requests and connection information. External WhatsApp, review and payment links are governed by those providers’ privacy terms.

Necessary booking details may be shared with the assigned driver or transport provider. Relevant partner information is agreed with you. Email and hosting providers may process data on our behalf, possibly outside the EEA, with applicable lawful safeguards. We do not sell contact information. Hosting may process IP addresses, security and authentication data and essential cookies.

Private feedback forms store your rating, comment and optional date, name and email in a private hosting database. We use them to respond and improve service under legitimate interests. They are not automatically published, and we seek permission before publishing identifying testimonials. We aim to delete identifiable feedback after 12 months unless a complaint or legal obligation requires longer retention.

Inquiries are kept as needed to respond and follow up. Booking, billing and dispute records follow legal retention duties and periods needed for legal claims. Unnecessary data should be removed. You may request access, correction, erasure, restriction, portability or object where applicable, and withdraw consent without affecting prior lawful processing. Contact info@thetour.pt; proportionate identity verification may be required.

You may complain to the CNPD at https://www.cnpd.pt/ or your competent authority. Contact and journey details are needed to quote or perform a booking; optional preferences can be omitted. We do not make automated booking or pricing decisions with legal or similarly significant effects. Clear browser storage to remove local planning and language preferences.

If automatic email is enabled, THE uses a transactional email provider to send receipt confirmations and notify its team. These messages are not marketing and do not confirm a booking. The sending queue stores the recipient, message, reference and dispatch status. Contact info@thetour.pt about your data.

Marketing emails are optional. If you tick the separate marketing box, we store your name, email, preferred website language, the request of origin, the wording and version of your consent, and the date. We use these details to send THE travel ideas and offers until you withdraw. You can unsubscribe using the link in a marketing email or by contacting info@thetour.pt. We keep the preference and necessary consent or opposition records to manage the subscription and respect your choice. Withdrawing marketing consent does not stop messages needed for your booking. Existing inquiries are not automatically added to marketing.

The website help panel offers approved general information. When AI support is enabled, a general question is sent to OpenAI to identify its topic; the displayed answer comes from THE’s approved information. Please do not include personal, booking or payment details. Chat history stays in the current page and is not saved as a booking or marketing subscription. Opening WhatsApp lets you review and send a short conversation summary to THE.