Booking policy

Submit your dates, route, pickup and destination, passenger and luggage numbers, and equipment needs. THE saves your request and returns a reference. A request or saved itinerary does not reserve a vehicle. Accepting a proposal does not collect payment or automatically confirm a booking.

Your proposal confirms availability, service, dates and times, route, duration, vehicle, inclusions, exclusions and total price. Taxes, deposit, payment deadlines, waiting time, mileage and additional charges are explained before confirmation.

A booking is confirmed only when THE confirms it in writing and the requirements in your proposal, including any agreed deposit, have been met. There is no universal deposit percentage. Follow your booking’s payment instructions and never send card numbers by email or WhatsApp.

Vehicle photos are examples. Your service’s model or agreed category, seating and luggage suitability are confirmed individually. Disclose child seats, strollers, large bags and access needs before confirmation.

Only expressly included services are part of the price. Tickets, meals, specialist guides, accommodation and optional activities are additional unless included. Private driver, driver-guide, local guide and interpreter-guide services are available; the proposal confirms what is included.

Request changes in writing as early as possible. They depend on availability and may change the price. Flight details, pickup instructions, waiting time, stops and extra hours are agreed for the booking; proposed extra charges are explained before acceptance.

Events and weddings are planned individually, including vehicle combinations, guest pickups and late returns. Different supplier, ticket or event-specific terms are supplied before acceptance. Keep the proposal and confirmation. Mandatory consumer rights remain unaffected.