Frequently asked questions

Submit your dates, route, pickup and destination, passenger and luggage numbers, and equipment needs. THE saves your request and returns a reference. A request or saved itinerary does not reserve a vehicle. Accepting a proposal does not collect payment or automatically confirm a booking. A booking is confirmed only when THE confirms it in writing and the requirements in your proposal, including any agreed deposit, have been met. There is no universal deposit percentage. Follow your booking’s payment instructions and never send card numbers by email or WhatsApp.

Your proposal sets out the route, duration, vehicle, total price and inclusions. Tickets, meals, accommodation, tastings and guided visits are additional unless expressly included. Availability is confirmed before booking.

Airport pickups in Lisbon, Porto and Faro, hotel transfers and city-to-city journeys. Share your flight number and full addresses so we can plan your meeting point, waiting time and luggage space.

Book a driver by the hour, for a full day or for several days. Enjoy a flexible route with sightseeing stops, business appointments or a journey through several regions. Hours, mileage, overnight arrangements and any extra costs are agreed in your proposal.

We offer private driver, driver-guide, local guide and interpreter-guide services. Your proposal confirms the service and language. Drivers speak Portuguese and English; other languages and specialist guides are subject to availability. A translated website does not guarantee a driver who speaks that language.

These are examples of vehicles that can be arranged. We confirm the model or category, seating, luggage capacity and availability in your proposal. Tell us about child seats, large bags and accessibility needs before booking.

Water and Wi-Fi on board. Child seats on request and subject to confirmation. Tell us what will make your journey more comfortable.

Thoughtful transport for business events, private celebrations and weddings. We can plan VIP arrivals, hotel-to-venue shuttles, guest pickups and late returns, with vehicle combinations and schedules tailored to your event.

48 hours or more before the service: 100% refund. From 24 hours to less than 48 hours: 50% refund. Less than 24 hours: no refund. A no-show at the confirmed pickup place, date and time does not qualify for a refund.

Submitted contact and trip details are stored in a private database accessible to THE through a restricted management area. Proposals retain their terms and acceptance details. Browser session storage keeps the-plan; local storage keeps tour identifiers (the-trip) and your language preference (the-language) until cleared. Security controls use hourly hashed connection identifiers that expire after a day and are cleared during subsequent submissions. No advertising or analytics tracking scripts are included.

You may use the official Portuguese Electronic Complaints Book directly at https://www.livroreclamacoes.pt/Inicio/. Contact THE for access to the paper Complaints Book. Contacting THE first is not a condition for exercising your complaint rights.