Cancellation policy

These conditions follow THE’s service policy dated August 15, 2026. Separately agreed event, ticket and partner conditions are supplied before booking. Refunds below refer to the amount paid.

48 hours or more before the service: 100% refund. From 24 hours to less than 48 hours: 50% refund. Less than 24 hours: no refund. A no-show at the confirmed pickup place, date and time does not qualify for a refund.

If THE cancels for operational or safety reasons, or extreme weather or circumstances beyond our control prevent safe performance, you may choose an available replacement date or a full refund.

Traffic, closures and weather may affect the route. We communicate changes and seek to preserve the agreed duration and essential value.

Cancel in writing to info@thetour.pt with your name, booking reference and service date. Refunds normally use the original payment method; timing depends on the payment provider. We confirm arrangements in writing. Mandatory legal rights remain unaffected.